PK1 Frequently Asked Questions

You must be 21 years old or above to register and play on PK1. This is a firm requirement — no exceptions. Your date of birth is collected at registration and verified during the mandatory KYC process that is required before your first withdrawal. Accounts found to belong to players under 21 will be permanently closed. Please visit our Responsible Gaming page for more information about player protections on PK1.

PK1 is designed for players in the Philippines. A valid Philippine mobile number is required to receive the OTP during registration, and all deposits and withdrawals are processed in Philippine Peso (PHP) using local payment methods. If you are currently outside the Philippines, you should check whether your local laws permit participation in online gaming before attempting to access the platform.

Email the PK1 support team at [email protected] using your registered email address. The team will verify your identity before assisting with account recovery. Please do not create a second account while waiting — multi-accounting is a breach of PK1's Terms and Conditions and can result in account suspension.

No. Each individual may hold only one PK1 account. Operating multiple accounts is strictly prohibited under PK1's Terms and Conditions. If duplicate accounts are detected, all accounts may be suspended and any balances may be forfeited. If you have accidentally registered twice, contact support at [email protected] immediately.

KYC (Know Your Customer) verification is a one-time identity check required before your first withdrawal. You will need to submit a clear photo of a valid Philippine government-issued ID — such as a PhilSys card, driver's license, or passport — along with a selfie. The review typically takes one to two business days. You will receive an email notification once your verification is complete. KYC is not required just to register or play; it only applies before withdrawing funds.

All deposits, bets, winnings, and withdrawals on PK1 are in Philippine Peso (PHP). There is no need to convert currencies or deal with exchange rates. The PHP balance displayed in your account reflects the exact amount available for play and withdrawal.

Withdrawals are processed through the account section once you are logged in. Before your first withdrawal can be approved, your KYC verification must be complete. This involves submitting a valid government-issued ID and a selfie, which is reviewed within one to two business days. Once verified, withdrawal requests are processed through your chosen Philippine payment method. If you experience any delay or issue with a withdrawal, contact support at [email protected].

No. Once your account is registered and OTP-verified, you can explore the full PK1 platform — the game lobby, sportsbook, eBingo schedule, and platform features — without making a deposit first. A deposit in PHP is only required when you want to start placing bets or playing games for real money.

eBingo on PK1 is a digital version of the classic bingo game, run on a scheduled basis throughout the day. Players join a session, purchase their e-cards, and participate as numbers are drawn in real time. It is a familiar format for Filipino players — straightforward to join and easy to follow. Check the Bingo page for session schedules and how to take part.

Yes. PK1 is designed to work on any smartphone or tablet via a mobile browser — no separate app download is required. The platform is optimised for Philippine mobile networks and screen sizes, so you can play slots, join eBingo sessions, or check live sports odds from Manila, Cebu, Davao, or anywhere else in the Philippines. For more on the mobile experience, visit the App page.

No. Your single PK1 account gives you access to all game categories on the platform — slots, live casino, eBingo, and the sportsbook — without needing to register separately or switch accounts. Your PHP balance is shared across all game types, and all your activity appears in the same account history.

Yes. PK1 offers live in-play betting on selected events, meaning you can place bets while a match or game is already underway. Live odds update in real time to reflect the current state of play. This is particularly popular for PBA and NBA games, where momentum can shift quickly during the match. Check the Betting page for more detail on how in-play markets work on PK1.

Log in to your PK1 account, navigate to the sportsbook section, and browse the available events. Select the outcome you want to bet on — this adds a selection to your bet slip. Enter your stake in PHP, review your potential return, and confirm your bet. Settled bets and your bet history are accessible directly from your account. You need a positive PHP balance before placing any wagers.

Deposit limits can be configured from the responsible gaming section of your account settings once you are logged in. You can set a daily, weekly, or monthly cap on how much PHP you are able to deposit. Limits take effect promptly and reductions apply immediately. Increases to your limit may be subject to a review period to prevent impulsive changes. If you cannot find the setting or need assistance, email [email protected].

Self-exclusion is a tool that temporarily or permanently locks your PK1 account to prevent you from logging in and playing. If you feel that your gaming is becoming a concern — whether you are spending more than you planned, chasing losses, or simply need a break — self-exclusion is the right step. You can initiate this from your account settings or by contacting support at [email protected]. During a self-exclusion period, you will not receive promotional communications and your account access will be suspended. PK1 encourages all players to use this tool without hesitation if they need it.