Who We Are
PK1 is an online gaming and sports betting platform operating at pk1.live and intended exclusively for players in the Philippines. For the purposes of this Privacy Policy, PK1 acts as the data controller for the personal information you provide when registering and using the platform.
If you have any questions or concerns about how your personal data is handled, you can reach us directly at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
Information We Collect
We collect different types of personal information depending on how you interact with the PK1 platform. The main categories are outlined below.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID details | During registration and KYC verification |
| Contact Data | Email address, Philippine mobile number | During registration and account updates |
| Financial Data | Payment method details (e-wallet reference, bank account name), transaction amounts in PHP | When depositing or withdrawing funds |
| Technical Data | IP address, device type, browser, operating system, session identifiers | Automatically when you access the platform |
| Usage Data | Games played, bets placed, pages visited, session duration | Automatically during platform use |
| Communications Data | Support messages, chat transcripts, feedback | When you contact our support team |
| Verification Documents | Photos of government-issued ID, selfie for identity confirmation | During KYC or enhanced verification requests |
How We Collect Your Data
PK1 collects your personal information through direct interactions and automated technical means.
- Directly from you — when you fill in the registration form, submit KYC documents, make a deposit or withdrawal request, or contact our support team.
- Automatically — through cookies, server logs, and similar tracking technologies when you browse or use the platform. This includes your IP address, device identifiers, and session activity.
- From payment providers — when you initiate a PHP deposit or withdrawal, your payment provider may share transaction references and confirmation details with us to reconcile your account balance.
- From identity verification services — PK1 may use third-party KYC service providers to verify the authenticity of documents you submit. These providers process your data under strict confidentiality obligations.
- From fraud and security tools — automated systems may collect behavioural and technical signals to detect suspicious activity, account takeover attempts, or multi-accounting.
How We Use Your Information
We use your personal information only for the purposes described below. We do not sell your data to any third party for their own marketing purposes.
- Account management — to create and maintain your PK1 account, verify your identity during registration and KYC, and deliver OTP codes and security notifications to your registered mobile number.
- Platform services — to enable gameplay across slots, live casino, sports betting, eBingo, and other available categories; to process PHP deposits and withdrawals; and to settle bets accurately.
- Customer support — to respond to your queries, investigate disputes, and resolve account issues efficiently.
- Security and fraud prevention — to detect and prevent unauthorised account access, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as outlined in our Terms and Conditions.
- Responsible gaming — to monitor gameplay patterns that may indicate problem gambling behaviour, and to administer self-exclusion, deposit limits, or cooling-off periods at your request or where required.
- Platform improvement — to analyse usage patterns and technical performance so we can maintain and improve the PK1 platform experience for all Philippine players.
- Communications — to send you platform updates, account-related notices, and where you have consented, promotional information about PK1 games and offers.
Legal Basis for Processing
Under the Data Privacy Act of 2012, PK1 processes your personal information on the following lawful grounds.
- Contract performance — processing is necessary to deliver the platform services you have signed up for, including account management, gameplay, and payment processing.
- Legal obligation — certain processing activities, such as identity verification and transaction recordkeeping, are required to comply with applicable laws and regulations.
- Legitimate interests — we process some data to pursue our legitimate business interests, including fraud detection, platform security, and service improvement, provided these interests are not outweighed by your privacy rights.
- Consent — for activities such as sending promotional communications, we rely on your explicit consent. You may withdraw consent at any time by contacting support at [email protected].
Sharing Your Information
PK1 does not sell, rent, or trade your personal information. We may share it only with the following categories of recipients and only to the extent necessary for each purpose.
- Payment processors — Philippine e-wallet and banking providers receive only the transaction data required to complete your deposit or withdrawal in PHP.
- Identity verification providers — third-party KYC services that process your identity documents on our behalf are bound by data processing agreements and may not use your data for their own purposes.
- Technology and hosting partners — service providers who support our platform infrastructure, customer support tools, and security systems operate under strict confidentiality and data protection obligations.
- Regulatory and legal authorities — we may disclose your information where required by Philippine law, court order, or lawful request from a competent authority.
- Anti-fraud networks — in cases of suspected fraud or financial crime, limited information may be shared with anti-fraud partners or financial intelligence units as permitted by law.
Data Retention
We retain your personal information for as long as your PK1 account is active and for a period after closure as required by applicable law or our legitimate business needs. The general retention periods we follow are outlined below.
- Account and identity data — retained for the duration of your active account and for a minimum of five years after account closure, in line with standard financial recordkeeping requirements.
- Transaction records — all PHP deposit and withdrawal records are retained for a minimum of five years to support financial compliance and dispute resolution.
- Support and communications data — support tickets and chat records are kept for up to three years after the conversation closes, or longer if linked to an active dispute or investigation.
- Technical and usage data — session logs and device data are typically retained for twelve months for security and fraud prevention purposes.
- Marketing consent records — records of your consent or opt-out status are kept for as long as needed to demonstrate compliance with your preferences.
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Data Security
PK1 uses a layered approach to protect your personal information from unauthorised access, disclosure, alteration, or destruction. No system can be completely impenetrable, but we maintain industry-standard safeguards appropriate to the nature of the data we hold.
- All data transmitted between your device and the PK1 platform is protected by SSL/TLS encryption. Look for the secure connection indicator in your browser.
- Account access is protected by password authentication and OTP verification sent to your registered Philippine mobile number.
- Sensitive data such as payment details and identity documents are stored with additional access controls and encryption at rest.
- Internal access to personal data is restricted on a need-to-know basis. Staff with access to account data are subject to confidentiality obligations.
- Our platform undergoes regular security assessments to identify and address vulnerabilities.
- If you believe your account has been compromised, contact support at [email protected] immediately so we can act quickly.
Your Privacy Rights
Under the Data Privacy Act of 2012, registered players in the Philippines have the following rights in relation to their personal data held by PK1. To exercise any of these rights, contact us at [email protected] with your registered email address and a clear description of your request.
We will respond to verified rights requests within 30 days. In some cases, legal or regulatory obligations may limit our ability to fully comply with a request, and we will explain this clearly if it applies to you.
Cookies and Tracking
PK1 uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is being used. We do not use cookies to build profiles for sale to advertising networks.
- Essential cookies — required for the platform to function. These enable login sessions, security checks, and navigation. They cannot be disabled without affecting core functionality.
- Functional cookies — remember your language preferences, game settings, and session state so you do not have to reconfigure them each visit.
- Analytics cookies — help us understand which pages and features are most used so we can improve the platform. Data collected is aggregated and not tied to your individual identity for analytical purposes.
- Security cookies — support fraud detection and protection of your account against automated threats.
You can manage cookie preferences through your browser settings at any time. Disabling essential cookies may affect your ability to log in or use key platform features.
Children and Minors
PK1 is strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age is verified as part of the mandatory KYC process before any deposit or withdrawal is permitted.
If you believe a minor has registered on the platform, please notify us immediately at [email protected]. We will promptly investigate and close the account if the person is found to be under 21, and will handle any data collected in accordance with applicable legal requirements.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine law, or improvements to our data handling practices. The version date at the top of this page always reflects when the policy was last revised.
When we make material changes, we will notify registered players by email to their registered address or by a prominent notice on the platform before the changes take effect. Your continued use of PK1 after the effective date of any update constitutes acceptance of the revised policy.
We encourage you to review this page periodically so you stay informed about how we protect your personal data.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the PK1 support team.
Email us at [email protected] with the subject line "Privacy Request" and include your registered username and a clear description of your query. We aim to acknowledge all privacy-related requests within five business days and resolve them within 30 days.
For general platform questions, visit our FAQ page. For concerns about responsible gaming tools, visit the Responsible Gaming page.
How PK1 Keeps Your Data Safe
A quick summary of the key principles behind how PK1 handles your personal information as a Philippine player.
SSL-Encrypted Platform
All data exchanged between your device and PK1 is protected by SSL/TLS encryption, keeping your personal details and PHP transactions secure in transit.
KYC Identity Verification
We verify every registered player's identity before enabling withdrawals. KYC protects you and the platform by ensuring accounts are held by real, eligible Philippine individuals.
No Data Selling
PK1 never sells, rents, or trades your personal information to third-party advertisers or data brokers. Your data is used only to operate and improve the platform for you.
OTP Account Security
Critical account actions require OTP verification sent to your registered Philippine mobile number, adding a layer of protection against unauthorised access.
Your Data Rights
Under the Data Privacy Act of 2012, Philippine players have rights to access, correct, and request deletion of their personal data. Contact support to exercise any of these rights.
Responsible Gaming Privacy
Self-exclusion requests and responsible gaming tool activations are handled with full confidentiality. This data is used only to protect you and will not be shared for marketing.